54 db Privacy Policy
Your personal information is a matter of trust for us. This policy explains how 54 db collects, uses, and keeps your information secure.
Contents
- Scope of Policy
- Data Collection
- Use of Data
- Cookie Policy
- Third Parties
- Data Security
- Data Retention
- User Rights
- Minors
- Policy Changes
- Contact
January 2025
Privacy Policy
1 Scope and Applicability of the Policy
This privacy policy applies equally to all registered members and visitors of 54 db. Whether you open an account on our platform, make a deposit or withdrawal, play games, or contact our customer support — this policy is in effect in every case.
In this policy, "data" refers to any information that can directly or indirectly identify you. We collect only the amount of data that is reasonably necessary to provide our services.
2 What Types of Data We Collect
54 db collects various types of data, divided into the following categories:
2.1 Registration and Identity Information
- Full name, date of birth, and nationality
- Email address and mobile number
- Current address and postal code
- Government-issued identity document details (national ID card or passport)
2.2 Financial and Payment Information
- bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.3 Technical and Usage Information
- IP address, browser type, and operating system
- Device identification details (device ID, model)
- Login time, session duration, and navigation data
- Game history and preference data
3 Use of Collected Data
54 db uses collected data only for the purposes listed below:
- Account verification and identity confirmation
- Processing deposits, withdrawals, and transactions
- Operating gaming services and improving the user experience
- Fraud prevention and ensuring platform security
- Complying with applicable laws and regulations
- Providing customer support — via live chat and email
- Managing bonuses and promotional offers
- Operating responsible gaming tools
We never use your data for advertising sales or for any purpose beyond those listed above.
4 Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the 54 db website to ensure a convenient experience for you.
4.1 Essential Cookies
These cookies are necessary for the core functions of the website — such as maintaining login sessions, security verification, and form submission processes. Without them, the website will not work properly.
4.2 Functional Cookies
These cookies remember your preferences and settings — such as language preferences and display settings. They make each of your visits easier.
4.3 Analytics Cookies
We use analytics tools to evaluate the performance of our website. This data is processed in aggregate and is not used to identify any individual person.
You can limit cookie acceptance at any time by changing your browser settings, though this may affect some website functionality.
5 Sharing Data with Third Parties
54 db never sells your personal data or shares it with third parties for commercial purposes. However, data may be shared in the following limited circumstances:
- Payment Processors: Necessary data is shared with relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Game Providers: Game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft receive the necessary session data to operate games — this does not include your full personal identity.
- Identity Verification Services: Trusted KYC service providers use limited data for account verification.
- Law Enforcement Authorities: Data may be provided to authorities in accordance with a valid legal directive or court order.
The third parties listed above are contractually bound to process data only for the specified purpose and may not use it for any other purpose.
6 Data Security Measures
54 db applies industry-standard technical and administrative measures to protect your data:
- All data transmission on the website is encrypted via SSL (Secure Socket Layer) technology.
- Stored data is protected by strong encryption technology.
- Two-factor verification (OTP) for account access.
- Regular system audits to identify security vulnerabilities.
- Strict role-based controls on data access.
- Detection and prevention measures for unauthorised access attempts.
No method in cybersecurity is entirely free of risk. We therefore advise you to stay alert and use a strong password. If you notice any suspicious activity, contact us immediately.
7 Data Retention Period
54 db retains your data for as long as it is necessary to provide services or fulfil legal obligations:
- Active Accounts: Data is retained for the entire period the account remains active.
- Closed Accounts: Even after an account is closed, financial records and identity-related data are retained for the period required by applicable law.
- Transaction Records: Financial transaction data may be retained for an extended period to meet legal requirements.
When the data retention period ends, it is securely deleted or anonymised so that you can no longer be identified.
8 User Rights
As a 54 db user, you have the following rights over your own data:
- Right to Access: You may ask to see what data we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete data.
- Right to Deletion: In certain circumstances you may request that your data be deleted — however, where legal obligations exist, this may not be fully possible.
- Right to Restrict Processing: In certain cases you may restrict the processing of your data.
- Right to Data Portability: You may request your data in a portable format.
- Right to Object: You may raise an objection to certain types of data processing.
To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days.
9 Protection of Minors
All 54 db services are strictly for persons aged 21 and above. We do not knowingly collect or process any data relating to minors.
Age is verified at the time of registration, and if we receive information that a user of any account is a minor, that account will be closed immediately and all associated data will be deleted. 54 db is firmly committed to responsible gaming practices — read our Responsible Gaming page to learn more.
10 Changes to the Privacy Policy
54 db reserves the right to update this privacy policy at any time due to business needs, legal changes, or technological developments.
For significant changes, registered users will be notified via email or platform notification. The date of any policy change will always be noted at the top of this page.
If you continue to use 54 db after a change, it will be assumed that you have accepted the new policy. If you have any questions about a change, please contact us before continuing to use the service. You can find more information about 54 db on our About Us page.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Contact us 24/7 via the live chat button on the website
Our customer support team provides assistance in both Bengali and English and is active 24 hours a day, 7 days a week. We will respond to any data-related request within 30 days of receiving it.
Alongside this policy, our FAQ page has answers to frequently asked questions about data protection and account management.